Frequently Asked Questions

We provide a 24-month hardware warranty on all our products, ensuring long-term reliability. Additionally, we offer lifetime technical support, giving you complete peace of mind – if anything goes wrong, Centrad is always here to help put things right.

This depends on several factors, including:

• Number of cameras – More cameras require more storage.
• Camera resolution – Each camera’s quality level is fully customisable, allowing you to adjust resolution settings based on your needs.
• Ignition duration – Cameras record continuously while the ignition is on. A vehicle running for 10 hours a day will store less historical footage than one running for 5 hours a day.

Our most popular option provides a minimum of one month’s footage, though some customers require over three months of storage. Additionally, important event footage can be stored remotely in the cloud for added security and accessibility.

We offer a range of memory options to meet your specific needs – contact our sales team and we’ll tailor a solution for your fleet.

We offer a wide range of cameras with optional audio recording, typically this is suitable for internal mounting.

Our systems are fully customisable, allowing you to enable or disable audio recording on a per-camera basis.

Get in touch with our team to discuss the best solution for your needs.

Like many aspects of our system, this feature is fully adjustable to suit your needs. By default, our cameras are set to continue recording for 30 minutes after the ignition is switched off, ensuring any post-journey incidents are captured.

If required, this duration can be extended or reduced at a click of a button. However, for some vehicles, if you are looking to extend recording for a longer period of time (such as 24 hours) additional power solutions may be needed to prevent battery drainage.

Our team can help tailor the setup to your specific requirements – contact us to discuss the best option for your fleet.

Integration with existing cameras is generally possible and can help reduce installation time. However, we strongly recommend assessing the age and condition of any pre-installed cameras.

Over time, cameras – especially externally mounted units—can deteriorate, affecting their reliability. This is particularly true for older systems, where image quality and durability may have declined.

As a result, integrating older or potentially unreliable cameras may not always be the most cost-effective solution. Our team can help assess your current setup and recommend the best approach to ensure optimal performance and longevity.

Our quotations are tailored to suit each customers exact requirements. As a ball park the hardware cost of a 3 camera recording system is around £600 plus fitment and VAT. Please contact our sales team to discuss your particular requirements and they will construct a cost effective solution for you.

If you choose one of our Live packages with 4G connectivity, you gain:

• Real time camera access while the vehicle’s ignition is on.
• Remote access to recorded footage via the data network, eliminating the need to manually retrieve footage when the vehicle returns to the depot.

This feature is becoming increasingly popular due to its convenience and efficiency.

Another key benefit is remote system health checks, allowing you to:

• Ensure all cameras are functioning correctly at all times.
• Detect and resolve issues proactively, minimizing downtime.

We provide both a desktop and mobile app for seamless access and also API integration. Contact our team for a demo and see how our software can enhance your fleet management.

A panic button is a small, discreet button typically mounted near the driver for quick access.

When pressed, it:

• Creates an event on the recording unit, marking the footage for easy identification.
• Triggers an alert when integrated with our Live services, instantly notifying the back-office team of an incident.
• Helps streamline footage review, ensuring critical events are easy to locate in historical recordings.

Upgrading to 4G-enabled hardware may be possible, depending on the product model and available ports.

However, for the best experience and to avoid compatibility issues, we strongly recommend ordering 4G-enabled hardware upfront if you plan to use our Live camera access features.

Our team can assess your existing setup and advise on upgrade options and costs. Contact us to discuss your specific requirements.

Our standard monthly cost is £12.80 per vehicle which includes the SIM cost. We can offer a bespoke solution for larger data allowance, roaming and EU SIM packages.

High quality hardware is selected to ensure reliability. We can set up mirror recording which involves having an SD card fitted alongside the hard drive to act as a back up format of recording in the unlikely event that the hard drive is to fail.

Customers with Centrad Live will benefit from automatic alerts of hard disk issues enabling for proactive maintenance rather than reactive.

Yes these can be on demand on the dashboard and/or periodically emailed to you on a scheduled basis in a report format.

This will depend on which SIM cards are fitted within the DVRs. As standard our UK SIMs will not be suitable for use outside of the UK but our experts are on hand to discuss the different SIM packages that we offer to suit your needs.

This is a very common questions that we at Centrad get asked. Thanks to our unique background of having ran a fleet our MD put together a Blog outlining our advice on this subject: https://centrad.co.uk/best-practice-for-installing-driver-facing-cameras/

Yes we would love to help! Our experts are on hand to discuss your exact requirements to achieve compliance for FORS and DVS (now the PSS scheme). We can look to work with what kit you already have fitted in order to reduce costs and vehicle downtime during installation.

With our vehicle camera systems, you have an accurate eyewitness for every journey. This high-quality video evidence is invaluable in defending claims, helping to:

• Reduce claim costs by proving what really happened.
• Protect against fraudulent or exaggerated claims.
• Achieve better renewal rates by demonstrating a lower risk profile to insurers.

Many insurers now offer premium reductions for fleets with camera systems, so it’s worth discussing this with your broker. Over time, the cost savings on claims and renewals can make a significant financial difference.

AHD Cameras

AHD (Analog High Definition) cameras use coaxial cables (Centrad’s Plug ‘n’ Play cables) to transmit HD video footage from the camera to the DVR, supporting up to 1080P HD resolution.

This HD analogue technology allows you to record megapixel-quality footage using analogue components, achieving up to 720P HD resolution on traditional analogue systems.

AHD cameras come in a variety of styles, making them easy to install in multiple locations on your vehicles.

IP Cameras

IP (Internet Protocol) cameras transmit data over a network, rather than using coaxial cables.

They offer significantly higher resolution than most analogue cameras, along with superior contrast ratios and frame rates.

High-resolution footage is essential for fleet operators, especially for forward-facing cameras. In the event of an incident, IP camera footage allows Head Office or management to zoom in on critical details, such as number plates and faces, which can be crucial in defending an insurance claim.

Thanks to advancements in IP camera technology, prices have become more affordable, meaning you no longer have to choose between quality and budget.