Midlands Logistics Provider Reduces Incident Risk

Jet Express, one of the UK’s leading time‑critical logistics specialists, has significantly strengthened its commitment to safety, customer service, and operational efficiency through a major investment in state‑of‑the‑art vehicle CCTV technology. The company partnered with Staffordshire‑based Centrad to oversee a fleet‑wide rollout of advanced camera systems over the past 12 months—part of a wider strategy to protect drivers, reassure customers, and safeguard vulnerable road users.

A Fast‑Growing Logistics Provider With Safety at Its Core

Founded seven years ago by Managing Director Justin Edwards, Jet Express has grown rapidly, now employing 55 staff and operating two dedicated sites totalling 50,000 sq. ft of warehousing—with a third recently added to accommodate increasing customer demand. The company provides urgent, high‑precision logistics solutions to key sectors including automotive, aerospace, retail, and manufacturing across the UK and Europe.

With a fleet of 40 vehicles—from small car‑derived vans to 44‑tonne articulated lorries—Jet Express has always prioritised driver welfare and vehicle efficiency. Safety, according to the company, is not just an operational requirement but an essential part of the customer promise.

The Need for a Modern, Future‑Proof CCTV System

Jet Express first experimented with basic camera systems on two tractor units 18 months ago, but quickly recognised the need for a more robust, future‑ready solution. As the fleet expanded and daily mileage increased, it became clear that:

• Driver protection needed to be strengthened
• Incident evidence had to be precise and accessible
• Direct Vision Standard (DVS) compliance was essential
• Customer expectations were rising alongside operational growth

Centrad’s technology offered a comprehensive answer—improving visibility, enhancing safety, and ensuring compliance for operations in London and other regulated regions.

Centrad Delivers a Tailored, Scalable Solution

To support Jet Express in upgrading its entire camera strategy, Centrad implemented a range of customised multi‑camera solutions across the fleet. Over the past 12 months, live camera systems have been fitted to 22 vehicles, with additional installations scheduled.

Through Centrad’s Live Cloud platform, Jet Express benefits from:

• Real‑time GPS tracking with 30‑second location updates
• Remote system health monitoring
• Instant video access and downloads for incident review
• Continuous performance insight to support efficiency and safety

On the lighter vehicles, Jet Express opted for eight‑channel 360° camera systems, including internal load‑bay cameras. This not only enhances security but also helps planners maximise loading opportunities by providing full visibility of available cargo space. The same 360° coverage is also installed across the rigid HGV fleet.

A Partnership Built on Trust and Deep Industry Understanding

Peter Hancox, General Manager at Jet Express, highlights the importance of aligning with a supplier that understands the realities of logistics operations:

“Customer care and the safety of both vulnerable road users and our own drivers are of the utmost importance. With the increased expectations placed on fleet operators today, the decision to adopt advanced CCTV technology was straightforward—especially as our business continues to scale.”

He continues:

“Meeting Centrad’s Managing Director, Geoff Cross, was the turning point. His experience as a former fleet operator meant he understood the challenges we face every day. We instantly knew Centrad was the right fit.”

Since then, the partnership has moved far beyond a typical supplier relationship:

• Centrad provides trusted guidance and tailored recommendations
• The team offers responsive support and seamless integration
• They have even trained one of Jet Express’s own suppliers to carry out installations—helping create long‑term operational independence

According to Peter:

“It just works. They know what we want and deliver it when we need it. Their professionalism—from Geoff through to sales and aftercare—has made the transition to full CCTV coverage smooth and efficient.”

Safety, Assurance, and Cost Savings

The investment in Centrad technology is already delivering wide‑ranging benefits for Jet Express, including:

• Enhanced driver safety through increased visibility and incident insight
• Stronger customer trust, with transparent protection from collection to delivery
• Reduced exposure to fraudulent claims, saving time and money
• Less vehicle downtime, thanks to faster incident resolution
• A system that supports the company’s long‑term scaling strategy

Peter summarises the impact clearly:

“Centrad’s products have become an integral part of both our vehicles and our wider business model. They’ve done far more than supply cameras—they’ve helped us scale our entire operation.”