Protecting a 500-Vehicle Fleet from Insurance Fraud
How Miller Logistics used Centrad CCTV to exonerate drivers and reduce claim costs by over 40% in just six months.
48% Reduced
Accident costs with in-cab cctv
About W.H Malcolm
Part of The Malcolm Group, W.H. Malcolm is a national leader in logistics, construction, civil engineering, and waste management. With a diverse and demanding fleet operating across urban, rural, and industrial environments, safety and reliable visibility are critical to maintaining high operational standards.
The organisation required a camera solution durable enough for its heavy‑use vehicles while providing crystal‑clear evidence to protect drivers and support insurance and compliance processes.
97%
Report fewer incidents
“Centrad’s CCTV systems have made a real difference to our fleet safety. The footage is clear, the equipment is durable, and it’s helped us improve visibility across our operations. It’s a system we trust for our vehicles.”
Key Challenges
- High exposure to incident risk
- Need for clear, multi‑angle incident footage
- Requirement for robust, commercial‑grade hardware
- Compliance expectations from customers and insurers
The Solution
- Multi‑camera coverage (front, rear, nearside, offside, and interior)
- High‑definition DVR recording
- Heavy‑duty, fleet‑tested hardware
- Accurate evidence for insurers and investigators
- UK-based lifetime support from Centrad
Technology Deployed
4K Clarity
Captured license plates even at high speeds.
Cloud Backup
Events uploaded instantly via 4G LTE.
Driver Coaching
Reduced harsh braking events by 60%.
WH Malcolm Enhances Fleet Safety and Compliance With Centrad’s Advanced Multi‑Camera Systems
WH Malcolm, part of the iconic Malcolm Group, has taken a major step forward in fleet safety and operational compliance by expanding its use of advanced vehicle CCTV technology across its nationwide fleet. As one of the UK’s most established providers of logistics, construction, and maintenance services, the Malcolm Group continues to invest in cutting‑edge solutions that protect their drivers, safeguard road users, and ensure consistent operational excellence.
A Century of Growth and Innovation
Founded over 100 years ago with a single horse and cart, the Malcolm Group has evolved into one of Britain’s most respected logistics operators. Today, the organisation employs more than 2,000 staff across 16 UK sites, operating a fleet of over 500 vehicles and 1,200 trailers.
With such a diverse operation—spanning artics, tippers, rigids, tankers, and highly specialised plant vehicles—the Group has placed a strong emphasis on enhancing visibility, safety, and compliance through multi‑channel camera systems.
Upgrading to Centrad for Complete Vehicle Visibility
Since 2017, WH Malcolm has progressively equipped its fleet with a range of three‑, five‑, and eight‑channel camera configurations. While the business initially worked with another provider, it eventually transitioned its entire camera programme to Centrad—driven by Centrad’s competitive pricing, specialist industry knowledge, and personalised customer support.
The upgrade delivered complete 360‑degree visibility around each vehicle, reducing blind spots and enabling the team to proactively enhance driver and pedestrian safety.
Meeting Modern Standards for Compliance and Duty of Care
Robert Snodgrass of the Malcolm Group’s Business Support department explained how rapidly the landscape has shifted for fleet safety:
“The industry is changing at pace. With greater expectations around duty of care—not only for staff but also for general road users—vehicle CCTV has become a vital tool in enabling operators to take proactive measures.”
Previously, the fleet relied heavily on simple forward‑facing dashcams, which only captured limited footage. These devices offered a reactive solution—recording incidents after they occurred—but lacked the multi‑angle visibility required to prevent accidents and protect drivers from false allegations.
Today, Centrad’s camera systems are instrumental in:
- Providing full vehicle coverage
- Reducing operational risk
- Supporting investigations
- Enhancing on‑site safety practices
- Protecting the company from brand‑damaging fraudulent claims
The technology has also enabled 23 vehicles to achieve DVS compliance for operating in Greater London and contributed toward securing the company’s FORS Bronze accreditation—a critical benchmark in modern fleet safety.
Tangible Improvements in Safety, Claims Reduction, and Driver Behaviour
Since adopting Centrad’s systems, WH Malcolm has seen a significant reduction in both fraudulent claims and incident frequency, alongside clear improvements in driver conduct both on‑site and on public roads.
Robert highlights that Centrad’s partnership approach has been central to these results:
“Their operation from top to bottom is completely in sync. From their Directors to the installation team, their service is first‑class. Any issue is dealt with immediately, and their experience in the marketplace is second to none.”
As a former fleet operator himself, Centrad Managing Director Geoff Cross brings frontline operational insight—allowing the company to design solutions that directly address the day‑to‑day challenges faced by fleets of all sizes and sectors.